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Business Analyst

Jakarta, Indonesia

To develop business and help clients achieve their business goals, IKON opens opportunities for professionals who are dynamic, challenging, innovative, and can work in teams to develop careers and join IKONers.

Minimum Requirement

      Qualifications

    • Bachelor’s degree in Business Administration, Information Systems, Management, or related field
    • Minimum 1–2 years of experience in business process support, business analysis, or similar role
    • Basic understanding of business process mapping, SOP development, and policy documentation
    • Familiar with creating and maintaining Business Requirement Documents (BRD) and related documentation
    • Strong analytical thinking with attention to detail to identify gaps and inconsistencies in processes
    • Good communication and interpersonal skills for stakeholder coordination and requirement gathering
    • Ability to document meeting outcomes clearly (e.g., Minutes of Meeting) and track follow-ups
    • Strong organizational skills and ability to manage multiple tasks and deadlines
    • Familiarity with process improvement and standardization practices is a plus
    • Able to work collaboratively in cross-functional teams
    • Proficient in Microsoft Office (Word, Excel, PowerPoint); knowledge of process mapping tools (e.g., Visio, Bizagi) is an advantage
    • Understanding of governance, compliance, and approval workflows is preferred
      • Full on-site work is required in Central Jakarta
      • Contract until December 2026

Required Skills

      Job description

      • Support Business Process Analyst in developing and finalizing business process flowcharts, Standard Operating Procedures (SOPs), and policy documentation
      • Assist in gathering user requirements through stakeholder discussions and cross-functional coordination
      • Contribute to the preparation, review, and refinement of Business Requirement Documents (BRD) and related documentation
      • Prepare Minutes of Meeting (MoM) and track follow-up actions from business process discussions
      • Coordinate with stakeholders to facilitate approval processes and ensure compliance with governance standards
      • Identify and resolve minor gaps or inconsistencies in documentation to ensure accuracy and completeness
      • Ensure business process and policy documentation are detailed, structured, and aligned with organizational standards
      • Support the standardization, evaluation, and continuous improvement of business processes across departments

Nice to Have